In case of a breakdown or problem with your vehicle, follow the steps below to ensure a quick and effective resolution:
- Safety First:
- If you are on the move, stop the vehicle in a safe place off the road, turn on the four emergency flashers, and place the warning triangle at a suitable distance to alert other drivers.
- Make sure all occupants are safe, off the road, and, if possible, away from traffic flow.
- Contact Camperline:
- Immediately call our 24-hour customer service. Have your rental contract and the vehicle’s license plate number ready to expedite service.
- Emergency contact number: [Insert Camperline emergency phone number].
- Describe the Problem:
- Provide a detailed description of the problem you are facing. The more information you can provide, the faster we can identify the appropriate solution.
- Inform us of your exact location so we can send assistance as quickly as possible.
- Roadside Assistance:
- Camperline provides roadside assistance to solve mechanical problems on-site or arrange towing to the nearest workshop, if necessary.
- Follow the instructions from our representative and wait for the assistance to arrive.
- Vehicle Replacement:
- If the problem cannot be quickly resolved, we will provide a replacement vehicle, if available, so you can continue your journey without major inconveniences.
- Our goal is to minimize any interruption to your trip and ensure you have a smooth and safe experience.
- Documentation and Reports:
- After resolving the issue, you may need to fill out an incident report or provide additional information for insurance and maintenance purposes.
- Our team will guide you through all necessary procedures.
At Camperline, your safety and satisfaction are our priorities. We are here to help in any situation and ensure your trip continues without setbacks. Do not hesitate to contact us whenever you need assistance.
